• 1. General Provisions

1. The online store operating at www.digitalcrafthouse.com (hereinafter referred to as the “Store”) is operated by Sabat Consulting S.C., Jan Sabat, Dorota Sabat, with its registered office at ul. Piłsudskiego 14/4, 33-100 Tarnów, Poland, Tax Identification Number (NIP): 8732822326 (hereinafter referred to as the “Seller”).
2. The Seller may be contacted by e-mail at: info@digitalcrafthouse.com.
3. These Terms and Conditions set out the rules governing the use of the Store, including the terms and conditions for entering into distance contracts for the sale of digital products, the performance of such contracts, the rights and obligations of the Seller and the Customer, as well as the procedures for withdrawal from the contract and submitting complaints.
4. These Terms and Conditions are made available free of charge through the Store in a form that enables Customers to access, reproduce, save and retain them in the ordinary course of use.
5. Use of the Store is conditional upon acceptance of these Terms and Conditions.

• 2. Definitions

• Store – the online service available at www.digitalcrafthouse.com.
• Seller – Sabat Consulting S.C. Jan Sabat, Dorota Sabat, ul. Piłsudskiego 14/4, 33-100 Tarnów, Poland.
• Customer – a natural person, legal person or organizational unit without legal personality making a purchase through the Store.
• Consumer – a Customer who is a natural person entering into a transaction that is not directly related to their business or professional activity, within the meaning of Article 22¹ of the Polish Civil Code.
• Entrepreneur with Consumer Rights – a natural person entering into an agreement directly related to their business activity where the content of the agreement indicates that it is not of a professional nature for that person. Such a person is entitled to consumer protection to the extent provided for under the Polish Consumer Rights Act.
• Digital Product / Digital Content – data produced and supplied in digital form, such as graphic files, PDF files, templates or planners, which are not supplied on a tangible medium and are offered for download through the Store.
• Agreement – a distance contract for the sale of a Digital Product concluded between the Customer and the Seller through the Store.
• Order – a declaration of intent made by the Customer through the Store for the purpose of entering into an Agreement.

• 3. Technical Requirements

To use the Store, including browsing its product offerings and placing Orders, the Customer must have a device with Internet access, an up-to-date web browser, an active e-mail address, and software capable of opening files in the format applicable to the relevant Digital Product, such as PDF, JPEG, PNG or Canva. The description of each Digital Product will include information on the required file format and software.

• 4. Nature and Scope of Products Offered

1. The Store sells exclusively Digital Products supplied as downloadable files, not on any tangible medium. The Store does not sell or ship physical products.
2. Product images, visualizations and descriptions are provided for illustrative purposes only. Items shown in product images for presentation or styling purposes, including frames, furniture, devices, backgrounds and mock-ups, are not included with the purchased Product unless expressly stated otherwise in the Product description.
3. The Seller makes reasonable efforts to ensure that the colors and proportions presented in the Store accurately reflect the Digital Products. However, due to differences in screen settings, printers and printing materials used by Customers, the appearance of a printed Product may vary slightly from its presentation on the Store website.

• 5. Conclusion of the Agreement and Order Fulfillment

1. The Customer places an Order by adding the selected Product to the shopping cart, completing the order form, including providing the information necessary to process the Order, and making payment.
2. The Agreement shall be deemed concluded when the Customer receives confirmation that the Order has been accepted, sent to the e-mail address provided by the Customer.
3. Before placing an Order, the Customer must read and accept these Terms and Conditions and the Privacy Policy.
4. The Seller reserves the right to refuse to process an Order where there are reasonable grounds to doubt the authenticity of the information provided by the Customer or where fraudulent activity is suspected.

• 6. Prices and Payments

1. The prices of Products displayed in the Store are gross prices and include all applicable taxes. Prices are expressed in the currency indicated for the relevant Product. The Store may provide currency conversions for informational purposes; however, the price displayed at checkout is binding.
2. Payments are processed through an external electronic payment service provider indicated in the Store at the time the Order is placed, such as Stripe, PayPal or another payment provider. The Seller does not have access to the Customer’s full payment card details.
3. Payment shall be deemed completed when the funds have been credited to the Seller’s account or when payment authorization has been confirmed by the payment service provider.
4. The Seller reserves the right to change Product prices and to introduce or discontinue promotional offers. Such changes shall not affect Orders placed before the changes take effect. Only one promotional or discount code may be used per Order unless the terms of a specific promotion expressly provide otherwise. Discount codes cannot be exchanged for cash and cannot be applied to an Order that has already been paid for.

• 7. Method and Timing of Delivery of Digital Content

1. Once payment has been successfully processed, the Digital Product will be made available to the Customer without undue delay and, as a rule, immediately after payment. The Product will be provided via a download link sent to the e-mail address provided in the Order and/or made available through the Customer’s account in the Store, where the Store offers the option to create an account.
2. Customers are advised to download and save the Digital Product to their own device promptly, as access to the download link may be limited in time or by the number of permitted downloads. Any such limitations will be stated in the Product description or in the Order confirmation e-mail.
3. If the Customer experiences any difficulties downloading or accessing the Digital Product, they should contact the Seller without undue delay at: info@digitalcrafthouse.com.

• 8. Right of Withdrawal – Exclusion in the Case of Digital Content

1. Pursuant to Article 27 of the Polish Consumer Rights Act of 30 May 2014, a Consumer and an Entrepreneur with Consumer Rights generally have the right to withdraw from a distance contract within 14 days without giving any reason.
2. Pursuant to Article 38 point 13 of the Polish Consumer Rights Act, the right of withdrawal referred to in paragraph 1 does not apply to agreements for the supply of digital content that is not supplied on a tangible medium and for which the Consumer is required to pay a price, where the Seller has begun performance with the Consumer’s express prior consent before the expiry of the withdrawal period and after informing the Consumer that, by giving such consent, they will lose their right of withdrawal.
3. By placing an Order, a Customer who is a Consumer or an Entrepreneur with Consumer Rights expressly agrees to the immediate commencement of performance of the Agreement, i.e. the delivery of the Digital Content, before the expiry of the 14-day withdrawal period and acknowledges that, once performance has commenced through provision of access to the Digital Product, including provision of the download link, they will lose their right to withdraw from the Agreement.
4. Consequently, once the Digital Product has been made available to the Customer, for example by sending a download link, the Order is not eligible for return, refund or exchange, subject to the Customer’s rights under § 9 of these Terms and Conditions concerning non-conformity of Digital Content with the Agreement.

• 9. Conformity of Digital Content with the Agreement and Complaints Procedure

1. The Seller is obliged to provide the Consumer, as well as an Entrepreneur with Consumer Rights, with a Digital Product that conforms to the Agreement in accordance with Chapter 5b of the Polish Consumer Rights Act, which implements Directive (EU) 2019/770 of the European Parliament and of the Council of 20 May 2019 on certain aspects concerning contracts for the supply of digital content and digital services.
2. If the Digital Product supplied does not conform to the Agreement, for example because the file is corrupted, incomplete or does not correspond to the description provided in the Store, the Customer may submit a complaint by e-mail to info@digitalcrafthouse.com, stating the Order number and describing the nature of the non-conformity.
3. The Seller shall consider the complaint within 14 calendar days of receiving it and shall inform the Customer of the outcome electronically using the e-mail address provided in the complaint.
4. Where the complaint is found to be justified, the Seller shall, depending on the nature of the non-conformity, bring the Digital Product into conformity with the Agreement, for example by providing a corrected or complete file, within a reasonable period of time and without significant inconvenience to the Customer. If this is impossible or would involve disproportionate costs, the Seller shall refund the Customer an appropriate part of, or the entire, price paid, in accordance with the applicable provisions of the Polish Consumer Rights Act.
5. Nothing in this section shall limit or exclude any statutory rights granted to Consumers under mandatory provisions of law.

• 10. License and Intellectual Property Rights

1. All copyrights and intellectual property rights relating to the Digital Products offered through the Store, including graphics, designs, content and layouts, belong to the Seller or to third parties with whom the Seller has entered into appropriate licensing agreements. Such rights are protected under the Polish Act of 4 February 1994 on Copyright and Related Rights and under applicable provisions of international law.
2. Upon payment, the Customer is granted a non-exclusive, non-transferable license to use the Digital Product solely for personal and private purposes. This license includes the right to download and print the Product for the Customer’s own personal use, unless the description of a particular Product expressly provides for a different type of license, such as a commercial license, with a different scope.
3. Without the Seller’s separate prior written consent, the Customer may not:

• resell, lend, rent, sublicense or otherwise make the Digital Product, or any copies or derivative works thereof, available to any third party, including through marketplaces such as Etsy, Creative Market or similar platforms;
• use the Digital Product for commercial purposes unless a separate commercial license offered by the Seller has been purchased;
• modify, copy, reproduce, distribute or create derivative works based on the Digital Product to an extent exceeding permitted personal use;
• remove copyright notices or other markings identifying the Seller as the creator of the Product;
• use the Digital Product in any manner that is unlawful, contrary to accepted standards of conduct or infringes the rights of third parties.

1. Any breach of the licensing terms set out in this section entitles the Seller to revoke the license with immediate effect and to pursue any remedies available under applicable law, including claims arising from copyright infringement.

• 11. Reservation of Rights Regarding Text and Data Mining

Pursuant to Article 4(3) of Directive (EU) 2019/790 of the European Parliament and of the Council of 17 April 2019 on copyright and related rights in the Digital Single Market, the Seller expressly reserves its rights and states that the use of Store content and Digital Products for text and data mining purposes, including by automated systems, robots, machine-learning systems and artificial intelligence systems, is prohibited without the Seller’s separate prior written consent.

• 12. Complaints Concerning the Operation of the Store

Irrespective of the complaints procedure described in § 9, the Customer may submit complaints concerning the technical operation of the Store, such as website errors or payment-related issues, by e-mail to info@digitalcrafthouse.com. The Seller shall consider such complaints within 14 calendar days of their receipt.

• 13. Personal Data

The rules governing the processing of personal data of Customers and users of the Store are set out in a separate document, the Privacy Policy, available on the Store website at www.digitalcrafthouse.com.

• 14. Alternative Dispute Resolution and Redress

1. A Consumer may use out-of-court complaint handling and dispute resolution procedures, including, in particular:
   • referring a dispute to a permanent consumer arbitration court operating at the relevant Provincial Inspectorate of Trade Inspection;
   • applying to the Provincial Inspector of Trade Inspection; or
   • obtaining free assistance with dispute resolution from a district or municipal consumer ombudsman or from a consumer protection organization whose statutory activities include consumer protection, such as the Polish Consumer Federation.
2. A Consumer residing within the European Union may also use the online consumer dispute resolution platform (ODR platform), available at: https://ec.europa.eu/consumers/odr. The Seller’s e-mail address for matters relating to such proceedings is: info@digitalcrafthouse.com.
3. The use of out-of-court complaint handling and dispute resolution procedures is voluntary and requires the consent of both parties.

• 15. Customers Outside the European Union

1. The Store allows Customers from around the world to make purchases.
2. Agreements concluded with Customers whose habitual residence is outside the European Union shall be governed by Polish law. However, in relation to Consumers residing within the European Union, the choice of Polish law shall not deprive them of the protection afforded by mandatory provisions of the law of the country of their habitual residence which cannot be derogated from by agreement, in accordance with Article 6 of Regulation (EC) No 593/2008 of the European Parliament and of the Council (Rome I). The same principle applies to Customers in other jurisdictions to the extent required by mandatory provisions of their local consumer protection laws.
3. Prices displayed in currencies other than the Store’s default settlement currency are provided for informational purposes only and are based on automatic currency conversion. The exchange rate applied by the relevant payment service provider on the date of payment shall apply to the actual settlement of the transaction.

• 16. Provisions Applicable to Non-Consumer Customers

1. The provisions of this section apply exclusively to Customers who are neither Consumers nor Entrepreneurs with Consumer Rights.
2. The Seller shall have the right to withdraw from an Agreement concluded with a non-Consumer Customer within 14 calendar days from the date on which the Agreement was concluded, without stating any reason.
3. The Seller’s statutory warranty liability for defects in a Digital Product towards non-Consumer Customers is excluded pursuant to Article 558 § 1 of the Polish Civil Code.
4. The Seller’s liability towards a non-Consumer Customer, irrespective of the legal basis of such liability, shall be limited, both in respect of any individual claim and all claims in aggregate, to the amount of the price paid together with any delivery costs relating to the most recent Agreement. The Seller shall be liable only for typical losses that were reasonably foreseeable at the time the Agreement was concluded and shall not be liable for loss of profits.

• 17. Protection of Store Content

Copying, reproducing, automated downloading or extraction, including scraping, or any other unauthorized use of Store content, including product descriptions, photographs, graphic elements and website code, is prohibited without the Seller’s prior written consent.

The Seller shall not be responsible for the content or practices of third-party websites to which links available within the Store may direct users.

• 18. Limitation of the Seller’s Liability

1. The Seller does not guarantee uninterrupted or error-free availability of the Store and reserves the right to temporarily suspend or restrict access to the Store for technical or organizational reasons, informing Customers in advance where reasonably possible.
2. To the extent permitted by mandatory provisions of applicable law, the Seller shall not be liable for damage resulting from improper use of a Digital Product by the Customer, incompatibility of the Product with software or hardware used by the Customer that does not meet the requirements specified in the Product description, or for loss of profits.
3. Nothing in this section shall exclude or limit the Seller’s liability towards Consumers or Entrepreneurs with Consumer Rights to the extent that such exclusion or limitation is prohibited under mandatory provisions of applicable law.

• 19. Final Provisions

1. Any matters not regulated by these Terms and Conditions shall be governed by generally applicable provisions of Polish law, including in particular the Polish Civil Code, the Polish Consumer Rights Act, the Polish Act on Providing Services by Electronic Means and the General Data Protection Regulation (GDPR).
2. The Seller reserves the right to amend these Terms and Conditions for valid reasons, including, in particular, changes in applicable laws, changes in the scope or manner in which services are provided, changes to the functionality of the Store or changes in available payment methods. Orders placed before amendments to these Terms and Conditions enter into force shall be processed in accordance with the terms applicable at the time the Order was placed.
3. These Terms and Conditions shall enter into force on the date of their publication on the Store website: 19 August 2026.
4. Any disputes arising from Agreements concluded with Customers who are neither Consumers nor Entrepreneurs with Consumer Rights shall be submitted to the competent common court having jurisdiction over the Seller’s registered office.

Last updated: 10 August 2026.